Effective Date: September 14, 2026
1. Introduction and Company Information
This Privacy Policy explains how Northline Visual Media Inc. (“Northline Visual Media Inc.,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information in the course of operating our videography studio business in Canada. This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia’s Personal Information Protection Act (PIPA).
We provide videography and related production services, which may include consultations, filming, editing, project management, delivery of digital media, and client communications. Because our services may involve the capture of images, voices, and other personal information, we are committed to handling personal information responsibly and lawfully.
Company Name: Northline Visual Media Inc.
Business Address: Northline Visual Studio, 4255 Kingsway, Burnaby, BC V5H 2A9, Canada
Email: [email protected]
Phone: +1 (604) 782-4963
2. Data Collection and Processing
We collect personal information that is reasonably necessary to provide our services, operate our business, and maintain accurate records. Depending on how you interact with us, we may collect the following categories of personal information:
- Identification and contact information: name, email address, telephone number, mailing address, business name, and job title.
- Client and project information: event details, project briefs, creative preferences, schedules, location information, deliverables, and communications related to a project.
- Payment and billing information: invoice details, billing address, payment status, and limited financial information necessary to process transactions through payment processors.
- Media content: photographs, video recordings, audio recordings, testimonials, and other content captured or supplied in connection with our services, which may include personal information of clients, guests, employees, speakers, or event participants.
- Website and technical information: IP address, browser type, device information, cookie data, page interaction data, and approximate location information collected through website analytics or similar tools.
- Communications: inquiries, feedback, correspondence, consent records, and any other information you choose to provide.
We collect personal information directly from you where possible. We may also receive information from your authorized representatives, business partners, event organizers, referral sources, payment providers, or publicly available sources, where permitted by law.
We process personal information by collecting, recording, organizing, storing, retrieving, using, disclosing, transmitting, deleting, and otherwise handling it as necessary for the purposes described in this Privacy Policy.
3. Purpose of Data Processing
We process personal information for the following purposes:
- to provide videography, editing, production, and related creative services;
- to communicate with you about quotes, contracts, bookings, schedules, deliverables, revisions, and support;
- to manage client relationships and administer projects;
- to create, edit, store, and deliver media content and final products;
- to process payments, issue invoices, and manage accounts receivable;
- to obtain and manage permissions, releases, and consent forms where needed;
- to maintain business records and fulfill legal, accounting, and tax obligations;
- to operate, secure, analyze, and improve our website, services, and business operations;
- to detect, investigate, and prevent fraud, misuse, security incidents, or unauthorized access;
- to market our services, subject to applicable consent and anti-spam requirements;
- to comply with lawful requests, court orders, and regulatory requirements; and
- for any other purpose to which you have consented or as otherwise permitted or required by law.
4. Legal Basis for Processing
We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances and, where required, with your knowledge and consent. Depending on the context, our legal basis for processing personal information may include:
- Consent: where you have given express or implied consent, including by signing agreements, submitting forms, or voluntarily providing information.
- Contractual necessity: where processing is necessary to enter into or perform a contract with you.
- Legitimate business purposes: where permitted by Canadian privacy law and where the information is used in a manner a reasonable person would expect in the course of our business operations.
- Legal and regulatory obligations: where we must retain or disclose information to comply with applicable laws, taxation rules, court orders, or lawful requests from authorities.
Where we rely on consent, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We may disclose personal information to third parties only where necessary for the purposes described in this Privacy Policy, and subject to appropriate safeguards. Third parties may include:
- Service providers: hosting providers, cloud storage providers, email and communication tools, analytics providers, customer relationship tools, and IT support providers;
- Payment processors and financial institutions: to process payments and manage transactions;
- Professional advisers: lawyers, accountants, auditors, and insurers;
- Subcontractors and creative collaborators: editors, assistants, production crew, freelancers, and other vendors assisting with your project;
- Event organizers or business clients: where necessary for coordination, delivery, or project fulfillment;
- Authorities and regulators: where required by law, court order, or lawful request.
We require third parties handling personal information on our behalf to protect it and to use it only for authorized purposes. Where a third party acts as an independent controller of personal information, its own privacy practices may apply.
6. Data Transfer to Third Countries
Some of our service providers or collaborators may be located outside of Canada, including in other provinces, the United States, or other foreign jurisdictions. As a result, personal information may be transferred to, stored in, or accessed from jurisdictions outside Canada.
When personal information is processed outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those locations. We take reasonable steps to ensure that any cross-border transfers are protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.
By using our services or providing personal information to us, you acknowledge that such transfers may occur where necessary for the operation of our business and delivery of our services.
7. Storage Duration
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, insurance, and reporting obligations, and to resolve disputes or enforce agreements.
The retention period depends on the type of information and the purpose for which it was collected. For example:
- client and project records may be retained for the duration of the relationship and for a reasonable period afterward;
- financial and tax records are retained as required by applicable laws;
- consent forms, releases, and contract records may be retained for evidentiary and operational purposes;
- website analytics data may be retained according to the settings of the relevant tools and our internal retention practices.
When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User Rights
Subject to limited exceptions under applicable Canadian privacy laws, you have the following rights regarding your personal information:
- Access: you may request access to the personal information we hold about you and information about how it has been used or disclosed;
- Rectification: you may request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: you may request deletion of personal information, subject to legal, contractual, or legitimate retention requirements;
- Restriction: you may request that we limit the use or disclosure of your personal information in certain circumstances;
- Data portability: where applicable, you may request that we provide your personal information in a structured and commonly used format;
- Objection: you may object to certain uses of your personal information, including some forms of marketing or processing based on legitimate interests where applicable.
To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable law.
9. Withdrawal of Consent
Where we rely on consent to process your personal information, you may withdraw your consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may limit our ability to provide certain services, deliver project outputs, communicate with you, or maintain records required by law. If we can no longer provide a service due to withdrawal of consent, we will inform you of the potential consequences where appropriate.
10. Right to Complain
If you have concerns about our handling of your personal information, we encourage you to contact us first so that we can address your concern directly and promptly.
You may also have the right to file a complaint with the appropriate privacy regulator, such as the Office of the Privacy Commissioner of Canada or, where applicable, the Office of the Information and Privacy Commissioner for British Columbia. We encourage you to consult the regulator’s website for information about its complaint process and jurisdiction.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction. These safeguards may include:
- access controls and password protection;
- encrypted or secure transmission methods where appropriate;
- restricted access to sensitive files and systems;
- secure storage solutions for digital assets and backups;
- staff and contractor confidentiality obligations; and
- regular review of security practices appropriate to the sensitivity of the information we handle.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact our privacy representative, please use the following details:
Northline Visual Media Inc.
Northline Visual Studio
4255 Kingsway
Burnaby, BC V5H 2A9
Canada
Email: [email protected]
Phone: +1 (604) 782-4963
Please include sufficient details in your request so that we can identify you and respond appropriately.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we do, we will revise the effective date at the top of this page and, where appropriate, provide additional notice.
Your continued use of our services or interaction with us after an updated Privacy Policy has been posted will signify your acknowledgment of the updated terms, to the extent permitted by law.
Northline Visual Media Inc. is committed to respecting your privacy and handling personal information in a fair, transparent, and lawful manner.